Name: __________________________ Date: _____________
| 1. | Tosi is interviewing for a managerial job with a global manufacturer. He has been screened and he completed the application form. He routed 20 documents in an inbox successfully. Now he is in a group with 4 other candidates, making a stick model of a new product. Later today he is scheduled for a personality test. These activities identify which stage of the selection process? | |
| A) | Comprehensive interview. | |
| B) | Physical characteristic evaluation. | |
| C) | No stage. They are just waiting. | |
| D) | Assessment center. | |
| E) | Work sampling. | |
| 2. | Sexual harassment is just a U.S. phenomenon. | |
| A) | True | |
| B) | False | |
| 3. | Employees and employers both pursue fairness in compensation systems. | |
| A) | True | |
| B) | False | |
| 4. | Benefits as a whole do not directly affect a worker’s performance. | |
| A) | True | |
| B) | False | |
| 5. | The bulk of cross-cultural training is language training. | |
| A) | True | |
| B) | False | |
| 6. | Probably one of the most complex functions of international human resource management is the design and implementation of an equitable compensation program. | |
| A) | True | |
| B) | False | |
| 7. | Approximately ____________ of all workers in the United States belong to an HMO. | |
| A) | 75% | |
| B) | 65% | |
| C) | 55% | |
| D) | 45% | |
| E) | 35% | |
| 8. | Internal organizational policies do not constrain a firm’s recruiting efforts. | |
| A) | True | |
| B) | False | |
| 9. | The key element in a realistic job preview is providing negative as well as positive information. | |
| A) | True | |
| B) | False | |
| 10. | According to the futurist Alvin Toffler, modern civilization has evolved over four “waves”. | |
| A) | True | |
| B) | False | |
| 11. | Socialization is a process of adaptation that takes place as individuals attempt to learn the values and norms of work roles. | |
| A) | True | |
| B) | False | |
| 12. | Work process engineering focuses on radical changes in an organization. | |
| A) | True | |
| B) | False | |
| 13. | Today, the percentage of women managers in the United States is approximately | |
| A) | 22% | |
| B) | 58% | |
| C) | 48% | |
| D) | 5% | |
| E) | 37% | |
| 14. | Multinational corporations became common place in the 1920s. | |
| A) | True | |
| B) | False | |
| 15. | Rajiv has worked for 22 years at a 40-employee branch of a large auto parts chain. Business has been very bad lately, and there are rumors of consolidation, reorganization, even bankruptcy. What protection is Rajiv given under the Worker Adjustment and Retraining Notification Act? | |
| A) | No protection. His branch is too small for coverage. | |
| B) | Rajiv will be given 60 days warning if his location closes. | |
| C) | No protection. His industry is not covered by the act. | |
| D) | Rajiv will be given 30 days warning, but only if the whole organization closes. | |
| E) | With less than 25 years seniority, he can be laid off with less than six months notice. | |
| 16. | Continuous improvement programs aim at constantly improving the quality of products and services. | |
| A) | True | |
| B) | False | |
| 17. | The structured questionnaire method of job analysis captures job exceptions more effectively than other methods. | |
| A) | True | |
| B) | False | |
| 18. | Sidilia conducts workshops for a large government agency. Individuals are directed to this workshop from a pool of workers that contains promotion options for less than 5% of them. Personality tests, vocational preferences, life stage/style planning issues are presented and charted. About 60% of employees voluntarily leave the organization within one year after successful completion of this program. This workshop, to be accurately titled, should be called | |
| A) | Organizational career planning. | |
| B) | Individual career development. | |
| C) | Offshoring. | |
| D) | Organizational goal alignment. | |
| E) | Employee development. | |
| 19. | Ray, a federal employee in Washington, DC, makes $12.00 an hour, the prevailing wage rate set by the Secretary of Labor. What law provides this protection for federal employees? | |
| A) | Walsh-Healy Act | |
| B) | Prevalent Rate Agency | |
| C) | Equal Pay Act | |
| D) | Minimum Financial Standards Legislation | |
| E) | Fair Labor Standards Act | |
| 20. | Unemployment compensation and workers’ compensation are examples of legally-required benefits. | |
| A) | True | |
| B) | False | |
| 21. | Employment-at-will is the basis for most wrongful discharge suits filed against employers. | |
| A) | True | |
| B) | False | |
| 22. | Most organizations take a ‘melting pot’ approach to diversity. | |
| A) | True | |
| B) | False | |
| 23. | Job analysis involves the identification and analysis of the qualifications of the firm’s new employees. | |
| A) | True | |
| B) | False | |
| 24. | The maintenance function is used to provide motivation in most technology based organizations. | |
| A) | True | |
| B) | False | |
| 25. | Substance abusers are 20 times more likely to miss work than employees who are not substance abusers. | |
| A) | True | |
| B) | False | |
| 26. | Which of the following is accurate regarding the work preferences of Generation Xers? | |
| A) | They look for the history of the company and the opportunity to work part-time. | |
| B) | They are interested in the market leadership of the company and the “image” it has. | |
| C) | They look for organizations that are technologically advanced; and companies that are good stewards of the environment. | |
| D) | They respond better to flexible work policies and programs designed to permit work/life balances. | |
| E) | None of the above. | |
| 27. | Joni has been a secretary with her firm for nearly 30 years. She always receives excellent performance evaluations and eagerly learns new technology. Her boss has been urging her to get a facelift or retire, saying he wants a “young feel” to the office. What law protects her from this treatment? | |
| A) | Adult Development Act of 1991. | |
| B) | Age Discrimination in Employment Act of 1967. | |
| C) | Civil Rights Act of 1991. | |
| D) | Vocational Rehabilitation Act of 1973. | |
| E) | Executive Order 11375. | |
| 28. | Dawn, manager of customer service for a large company, is conducting performance appraisals for her staff. HRM has given her a sheet with a number of grouped statements. She has to select 1 from each group. For instance, she has to indicate whether an employee is “cheerful” or “confident”. She returns the form to HR, who score it and report the results to her. What performance appraisal method is she using? | |
| A) | Forced choice. | |
| B) | Adjective rating scale. | |
| C) | BARS. | |
| D) | Checklist appraisal. | |
| E) | Critical incident. | |
| 29. | Equal employment’s beginnings in the United States go back to the Civil Rights Act of 1866. | |
| A) | True | |
| B) | False | |
| 30. | Recent corporate scandals have created a lack of trust for management. | |
| A) | True | |
| B) | False | |
| 31. | Career planning focuses on assisting individuals to identify their major goals and how to achieve them. | |
| A) | True | |
| B) | False | |
| 32. | Career development has a shorter time focus than employee development. | |
| A) | True | |
| B) | False | |
| 33. | Employee referrals may minimize an organization’s effort to diversify its workforce. | |
| A) | True | |
| B) | False | |
| 34. | What is the glass ceiling? | |
| A) | Subtle pressures force women and minority employees into highly visible, token organizational positions. | |
| B) | Institutional and psychological practices limit the advancement and mobility of women and minorities. | |
| C) | Although women and minorities are being hired in larger numbers, they are not being paid their comparable worth. | |
| D) | Work process engineering systematically excludes females and minorities from prestigious training offerings. | |
| E) | It is classic discrimination. | |
| 35. | At the Federal level, the unemployment tax (called FUTA) is _________ on the first $7,000 of earnings of employees. | |
| A) | 7.2% | |
| B) | 6.2% | |
| C) | 4.2% | |
| D) | 3.2% | |
| E) | 5.2% | |
| 36. | Involving the CEO in the orientation process provides all of these benefits except | |
| A) | it reinforces a message that the company cares about its employees. | |
| B) | CEO visioning and visibility contributes to organizational success. | |
| C) | a CEO welcome can encourage newcomers, like a pep rally. | |
| D) | the CEO reaffirms that the new employee has made an excellent choice. | |
| E) | it assures a systematic, thorough orientation process. | |
| 37. | Without proper two-way feedback, there is a risk that employee performance decreases. | |
| A) | True | |
| B) | False | |
| 38. | Forced rankings are now found in about three-fourth of all U.S. organizations | |
| A) | True | |
| B) | False | |
| 39. | Which of the following is not true regarding career development in today’s contemporary organizations? | |
| A) | Organizations’ responsibility is to help employees maintain their marketability through continual learning. | |
| B) | Organizations’ responsibility is to build employee self-reliance. | |
| C) | Organizations have an obligation to manage their employees’ careers | |
| D) | Employees are responsible for managing their careers. | |
| E) | Organizations should provide support so employees can continually add to their skills, abilities, and knowledge. | |
| 40. | Quality management is an organizational commitment to continuous process of improvement that expands the definition of customer to include everyone involved in the organization. | |
| A) | True | |
| B) | False | |
| 41. | The EEOC was originally granted the power to investigate charges of discrimination based on all of these categories except | |
| A) | color. | |
| B) | age. | |
| C) | race. | |
| D) | national origin. | |
| E) | sex. | |
| 42. | A manufacturer has difficulty hiring plant architects. The hours are long, but the money is great. Last year, the firm started doing airport interviews in major cities to screen the applicant pool. Only the most promising candidates are then invited to the company site for a lengthier interview process. An HR representative went to an industry business luncheon last week and found that not one competitor is having similar recruiting problems. None of them were conducting airport interviews, and three of his associates commented that an architect really has to be there to get a sense of the job. The company’s recruiting is being constrained by | |
| A) | job attractiveness. | |
| B) | organization image. | |
| C) | recruiting costs. | |
| D) | government influence. | |
| E) | internal organizational policies. | |
| 43. | Luis has worked for a 2500-employee chemical manufacturer, ABCHEM, for two years. He went to work Monday morning to find his key no longer fit the front door lock and a new sign “FUTURE HOME OFFICE OF ALLIED PLASTICS” on the front door. He called his office and found that the telephone had been disconnected. He then noticed the local paper with headlines, “ABCHEM sells plastics subsidiary: 2000 layoffs!!” Luis remembered the letter he received from the HRM department three months earlier which had warned of this probable plant closing, but he ignored it as a rumor. What protection is Luis given under W.A.R.N.? | |
| A) | He is entitled to an amount equal to pay and benefits for up to 60 days. | |
| B) | No protection. He was notified in an appropriate manner. | |
| C) | His job must be given back to him. | |
| D) | No protection. He hasn’t worked there long enough. | |
| E) | No protection. The employee layoff number is too small. | |
| 44. | Don, a college bookstore manager, is involved in the appraisal process for his 30 student workers. He is reading shift reports from the supervisors, looking at his own notes from walking through the store and speaking with employees, and studying the loss/return/breakage analysis. What step of the appraisal process is he performing? | |
| A) | Establishing performance standards. | |
| B) | Measuring actual performance. | |
| C) | Reviewing reports. | |
| D) | Setting measurable goals. | |
| E) | These actions are not part of the appraisal process. | |
| 45. | Delde, a nurse, broke her hand tending a patient. She has used up her annual sick leave and will be unable to work for six more weeks. She is receiving pay for her time not worked through which benefit plan? | |
| A) | Worker’s replacement. | |
| B) | Short-term disability. | |
| C) | Long-term disability. | |
| D) | Employee assistance. | |
| E) | Company sick leave. | |
| 46. | Frederick Taylor is often regarded as the father of scientific management. | |
| A) | True | |
| B) | False | |
| 47. | Assessment centers are a type of performance simulation tests. | |
| A) | True | |
| B) | False | |
| 48. | Which of the following is not an advantage associated with promotions from within? | |
| A) | It boosts employee morale. | |
| B) | It encourages good individuals who are ambitious. | |
| C) | It improves the likelihood of selecting a qualified candidate. | |
| D) | It is more costly than external recruiting. | |
| E) | It is good public relations. | |
| 49. | Which of the following describes the “Structure” phase of the strategic planning process? | |
| A) | Determining what business the organization will be in. | |
| B) | Setting goals and objectives. | |
| C) | Determining how goals and objectives will be attained. | |
| D) | Determining what jobs need to be done and by whom. | |
| E) | Matching skills, knowledge, and abilities to required jobs. | |
| 50. | You have been offered a job by a major manufacturer as a campus recruiter for technology positions. Your work will be in which HRM function? | |
| A) | Maintenance. | |
| B) | Staffing. | |
| C) | Motivation. | |
| D) | Career management. | |
| E) | Training and development. | |
